❓ Help & Support

We're here to help. Find answers to common questions or contact our team.

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Available 24/7

1800-123-4567

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Response within 24h

support@yo-hotels.com

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Mon–Sat, 9am–9pm

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Frequently Asked Questions

How do I cancel my booking? +

Go to My Bookings in your dashboard and click "Cancel Booking". Refunds are processed instantly to your YO-HOTELS Wallet.

How long does a refund take? +

Refunds are credited to your YO-HOTELS Wallet instantly. Bank transfers may take 5–7 business days.

Can I modify my booking dates? +

You can cancel and re-book at any time. Modified pricing applies on new bookings.

How do I earn loyalty points? +

You earn 10 points per ₹100 spent on bookings. Points can be redeemed for discounts on future stays.

How do I list my property? +

Click "List Your Property" in the menu or footer. Complete the KYC process and our team will verify within 48 hours.