📋 Terms & Conditions

1. Acceptance of Terms

By accessing and using the YO-HOTELS platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.

2. Booking & Reservation

All bookings made through YO-HOTELS are subject to availability. Upon successful payment, you will receive a booking confirmation. YO-HOTELS acts as an intermediary between the guest and the hotel property.

3. Cancellation Policy

Customers can cancel confirmed bookings at any time through their dashboard. Upon cancellation, the full booking amount will be refunded to the YO-HOTELS Wallet instantly. Bank transfers may take 5–7 business days.

4. YO-HOTELS Wallet

Wallet credits are non-transferable and can only be used for bookings on the platform. Wallet credits do not expire. Wallet balance cannot be withdrawn as cash.

5. Loyalty Points

Loyalty points are earned on every booking and can be redeemed for discounts. Points have no cash value and cannot be transferred to another account.

6. Property Standards

YO-HOTELS performs KYC verification for all listed properties. However, we do not guarantee the accuracy of property descriptions. Report any discrepancies to our support team within 24 hours of check-in.

7. Limitation of Liability

YO-HOTELS is not liable for any loss, damage, or injury arising from your stay at a listed property. Our liability is limited to the amount paid for the specific booking in question.

8. Privacy

Your use of YO-HOTELS is also governed by our Privacy Policy. We collect and use your data as described therein.

For any questions about these Terms, contact us at legal@yo-hotels.com